Remote interpreting & telephone interpreting


30 years of expert translation & interpreting

Remote interpreting & telephone interpreting for medical / hospital, business, legal, insurance…

Remote interpreting offers language interpreting services without the interpreter physically present. It’s particularly useful where there are geographical or environmental constraints. We also of course offer face-to-face interpreting (business, public sector and medical) as well as conference solutions.
Telephone interpreting is the commonest format, but other solutions include Skype, WhatsApp, and more. Dedicated conferencing systems also exist, both audio and visual. We work with all the main types of remote and telephone interpreting.

Benefits of remote interpreting

Firstly, for rarer languages only very few interpreters are available and they can’t be everywhere. As a result, delivering face-to-face interpreting outside their local area incurs very high costs in travel and time. We can overcome that by using telephone interpreting or another remote interpreter solution, although there are drawbacks too – see below.

Secondly, some situations may prevent even local travel. Interpreting is still needed however, and delivering this remotely allows the service to still be provided effectively.

Cost is a third factor. Since no travel time or expenses arise, a remote interpreter can save some costs.

Drawbacks of remote or telephone interpreting

Telephone interpreting in particular deprives the interpreter of the normal visual cues – expression or gesture – which are so important in conversation. That naturally makes this form of interpreting less effective than face-to-face.

Audio-visual remote interpreting using something like WhatsApp can help, but there’s still a big difference between watching someone onscreen, and “being there”. That’s especially true of a small cellphone screen. This also needs more bandwidth than simple voice calls so is very dependent on signal strength.

In addition, the presence of a human interpreter can be very reassuring for the service users, which can make remote provision a poor solution in some situations. The remote interpreter of course also can’t help with any documents.

The bottom line

We offer comprehensive telephone and other remote interpreting, drawing on our vast interpreter base, to meet whatever needs you have. With 30 years’ experience, delivering over 12,000 professional interpreting solutions to date, we’re your reliable partner. While it’s true that face-to-face interpreting will normally deliver a better outcome, where this isn’t possible our great team is here to provide optimal remote interpreter solutions.

If you’d like to discuss how our remote interpreter services can help you, just drop us a few details above (in total confidence of course) and we’ll get straight back to you. Or our helpful team would love to assist on UK Freefone 0800 783 4678 (Intnl 0044 1772 558858).

Remote interpreting telephone interpreting image


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