Medical Interpreting Services & Hospital Interpreter Services to BS EN ISO 18841
Professional CRB/DBS cleared medical interpreting & hospital interpreting services
Trusted ward & outpatient hospital interpreting
GP & residential medical interpreter services
Private & NHS clinic & hospital interpreting services
Medical interpreting for the mental health sector
Over 8,000 medical interpreter services to date
“Fantastic. Patient was at ease and appointment relaxed. Patient wants to see your interpreter again for procedure”
– Lancashire NHS Teaching Hospital
Our confidential medical & hospital interpreting services provide uniquely helpful and supportive interpreters for in- and outpatient wards and clinics, as well as for GP surgeries, residential & community healthcare, and the Mental Health sector.
Our professionally-qualified CRB/DBS-cleared interpreters are available in most languages, including BSL and SSE. We’ll also work with you to arrange cost-saving interpreting grouping, to minimizel travel costs and optimize use of time, where possible. We also offer professional medical translation services, including Braille transcription, for your staff and patients.
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“We consider your company the benchmark of best practice” – NHS Trust
Reassured patients = better outcomes: just one reason good hospital interpreting matters
Healthcare environments are scary, especially when you can’t communicate easily. By ensuring easy communication between patient and care professional, our helpful and professional medical and hospital interpreter services help your professionals to achieve more effective consultations.
For the healthcare professional more effective consultations help to achieve better outcomes and also release more time to see more patients. In addition, less wasted time and reduced DNAs helps to improve the utilisation of valuable medical assets.
Further, patients are more likely to follow medication and to attend follow-up appointments.
And in addition to reduced costs and better outcomes, providing good interpreting services also yields better patient trust and user satisfaction.
Good medical interpreting services reduce DNAs
Weak or clumsy medical interpreting deters patients with weak English from attending appointments. Where they do attend, medical outcomes are sub-optimal as a result of poor communication.
Many DNAs occur because patients fail to understand their appointment, forget it, or fear they won’t be understood (or understand).
DNAs place an expensive strain on your resources, as well as depriving other patients of them. Our in-language reminders (text or call) not only remind patients of their appointment, but also reassure them that they’ll have good interpreting to support them. As a result DNAs are much less likely to occur. You can find more info in our Medical Interpreting Brochure (PDF, 158kb)
Why use our medical interpreting?
Because through our 30 years’ experience we’ve built an exceptional UK-wide medical interpreter network in over 100 languages. Because our friendly team has delivered 1000’s of hours of much-complimented interpreting to private and public healthcare in surgeries, clinics, hospitals, social care, and the Mental Health sector. Because we’re accredited to BS EN ISO 18841 for Interpreting Services.
And because we’re recommended.
Here’s just some reasons why:
- 100% CRB/DBS-cleared professional medical interpreters, qualified to DPSI or better
- Case continuity of interpreter and patient
- Fully-briefed interpreters are screened for potential patient relationships to ensure confidentiality
- Choice of interpreter gender in most languages/areas
- Interpreters available with special expertise in the Mental Health sector
- Before-and-after care (appointment reminders, follow-up, documentation assistance)
- Interpreters sourced as locally as possible to keep your costs down
- Assignment grouping where possible to minimize your costs
“Lifeline have consistently proven a reliable and professional supplier. We’ve never experienced a single problem in over 100 assignments…” – NHS Trust